Analyses published in

October 20042 results

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The Evolving Role of Travel Agents

20 October 2004 Written by: Claude Péloquin

Much has been written about the changes that have affected the travel distribution network in the past decade or so. These changes are not simply due to the major inroads made by electronic distribution, but rather to the appearance of a new market segment: e-consumers who purchase almost everything online, including travel products. Travel agents [...]

Distribution networks|etourism and technology
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Group Tourism takes on a youthful look

6 October 2004 Written by: Claude Péloquin

When we speak of package tours by coach, it usually means the traditional “tour and travel”. We think at once of customers who are pensioners or persons taking early retirement. Today, we notice a wave of rejuvenation: the average age of the passengers is closer to 55 years than the age of the pensioner (65 [...]

Customer segments|Transportation|Trends
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