Commentary from Michael Nowlis on the hotel classification
Written by: Michael Nowlis on 13 June, 2005
Tags: classifications, customer-experience, Dubai, france, hotels
Michael Nowlis is Managing Director of Tourism Control Intelligence. He has rated hospitality establishments for various guides and trained AAA inspectors. Why make things simple when you can make them complicated? Such a rhetorical question summarizes the obfuscation created by tourism authorities, intergovernmental organizations, travel companies and trade associations in their discombobulated initiatives to classify [...]
