Written by: Jacques-Yves Toulemonde on 6 December, 2007
To begin with, customers are the very heart of your organization; they keep your company alive. Without your customers, you would not be in business. LL Bean, an outdoor equipment and apparel company in the United States, displays this saying on its office walls: “A customer is not dependent on us, we are dependent on [...]
Written by: Michèle Laliberté on 6 December, 2007
A powerful combination of human resources, brand image, Web 2.0 and technology, Recruiting 2.0 will turn you into a top-notch recruiter! Find out more about this phenomenon and learn how to take advantage of new trends that are leaving traditional methods in the dust. The Internet can be used for more than simply planning your [...]
Written by: Maïthé Levasseur on 5 December, 2007
Much in demand by companies, culinary team building activities were named one of the top ten meeting trends of the year by Benchmark Hospitality International. On the menu: challenges like creativity, communication, conflict resolution, time and resource management and cooperation. The result: new friendships, a more unified team and delicious meals! This trend is closely [...]
Written by: Julianna Priskin on 16 November, 2007
The popularity of carbon-neutral travel continues to grow, although no reliable figures have been published on the size of this market. Traveling or doing business carbon neutral is a voluntary, market-based option to compensate for the greenhouse gas emissions caused. Using a web-based calculator, one simply calculates the emissions caused and then buys some credits [...]
Written by: Claude Péloquin on 9 November, 2007
For the first time, US research firm PhoCusWright has conducted a comprehensive study of the online travel marketplace in Canada: the Canadian Online Travel Overview. Though it has long been thought that Canadians lag behind Americans when it comes to using the Internet to plan and purchase travel, this report finally provides an overview of [...]
Written by: Maïthé Levasseur on 2 November, 2007
Not all travel planning is done prior to departure and many decisions are made en route to or upon arrival at a destination. A recent study reports some facts and figures about this decision-making process and the information sources used at destinations and how the process is influenced by trip purpose and visitor origins. In [...]
Written by: Michèle Laliberté on 29 October, 2007
Roles are being reversed in today’s working world. Now that the pool of available workers is shrinking and managers are plagued by fierce competition from other economic sectors, it is no longer employers who select employees, but rather employees who select their employers. This means that businesses must not only work to attract and encourage [...]
Written by: Claude Péloquin on 27 September, 2007
Now the Canadian dollar has reached parity with its US counterpart, many questions are being raised. Without doubt, Canada’s performance in the American tourist market has been disappointing in recent years and the inexorable rise of the Canadian dollar in 2007 has only increased the level of anxiety in our industry. However, is our tourism [...]
Written by: Claude Péloquin on 21 September, 2007
In an earlier Globe-Veilleur article, we explained why Facebook has quickly become one of the top virtual communities and a new social phenomenon unto itself. We are now going to examine its sphere of influence within the tourism industry, as many Quebec businesses are starting to make use of it. Some concrete examples from the [...]
Written by: Ralph Buckley on 21 September, 2007
If recreational equipment and residential components are included, the adventure sector is now a trillion-dollar industry. Commercial adventure tours make up only part of this sector, but a significant one. Outdoor tourism, largely adventure, makes up at least one-fifth of the global tourism industry. Adventure trends are therefore significant to the tourism industry as a [...]
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