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Analysis - March 19, 2013

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March 2013

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Print Customer segments,

The growing solo travel market

Solo travellers come in all different types and the Quebec tourism industry must adapt to attract this booming clientele. Although solo tourists obviously travel alone, they often travel in groups, as contradictory as this may seem. In fact, many travel specialists (tour operators and DMOs) are noticing that solo travellers wanting to experience new places with other people who share their interests now constitute a larger proportion of their group clientele.

Single travellers are a growing market segment. More and more people are single by choice at various stages of life because of marrying later, getting divorced, losing a spouse, etc., contributing to the rise in one-person households:

  • one-person households account, on average, for 35% of all households in developed countries
  • in Finland and Norway, this average is about 40% (2011)
  • in the Netherlands, it is 37% (2011)
  • in the United States (27% in 2010) and United Kingdom (29% in 2011), the percentages are similar to that in Canada (28% in 2011)
  • in Quebec, the proportion of one-person households is 32% (2011)

Definitions, characteristics and behaviour of solo travellers

A solo traveller is, by definition, a person travelling alone… but not always! According to Statistics Canada, a person is considered to be “travelling alone” if not accompanied by another member of the same household; for example, people travelling with friends or in a group are considered solo travellers if they are unable to provide any information on the expenditures and activities of the people accompanying them.

With this in mind, researchers from the University of St. Gallen in Switzerland have identified four categories of solo travellers:

  • single-solo: live alone and travel alone
  • single-group: live alone, but travel in a group of more than six people
  • collective-solo: live in a multi-person household, but travel alone
  • collective-group: live with others, but travel without them in a group of more than six people

Here are some characteristics of these different categories (see Table 1):

  • single people travelling alone or in a group are primarily older women, while those in the other two categories are primarily young men
  • solo travellers tend to take shorter trips than other travellers, with the exception of the collective-solo category
  • preferred type of accommodation:
    • with friends or family (single-solo)
    • vacation homes (collective-solo)
    • hotels (the other two segments)
  • type of trip:
    • visits with family and friends (single-solo)
    • city and shopping trips as well as cruises and beach holidays (collective-solo)
    • sightseeing tours (single-group)
    • events and sports vacations (collective-group)
  • The two categories of solo travellers who travel in groups (collective and single) look for travel information from friends and family as well as promotional materials from tour operators

CN_Voyageur_solo_Table1_eng

More and more individual travellers are visiting Quebec

In this section, we have chosen to examine only individuals travelling alone, not in a group of any kind.

In 2010, Canadians who travelled alone in Quebec made nearly three million leisure person-trips of one or more nights, accounting for 34% of all stays. Note that Quebeckers made up 83% of these solo travellers.

Of the Americans who made a leisure trip to the province, only 13% travelled alone in 2011. Maine residents travelled alone the most often in the province, representing 20% of all lone American visitors. However, the number of potential visitors is much larger. In fact, according to the Office of Travel and Tourism Industries, 38% of the Americans who travelled overseas in 2011 for leisure and to visit family and friends did so alone.

On average, one out of five leisure visitors from the top European tourist-generating countries who visited Quebec for one or more nights in 2011 travelled alone, while among Chinese and Brazilian tourists, these visitors made up the majority, or 60%.

Finally, from 2006 to 2011, the number of solo travellers from overseas and the U.S. recorded very strong growth (21% and 55%), while total arrivals fell. This was particularly remarkable in the case of American travellers (see Table 2).

CN_Voyageur_solo_Table2_eng

Examples of market adaptation

Many tour operators such as Abercrombie & Kent, a company specialized in luxury travel and safaris, have eliminated supplements for solo travellers or reduced such fees by 50 to 75%. Other companies offer to find their solo clients a roommate and then reduce their rate by 50%.

Many cruise lines have also done away with the single supplement or reduced it for certain cabin categories — often the least expensive — or specific destinations. In 2010, Norwegian Cruise Line (NCL) was the first to offer 128 studio-style cabins for solo travellers at no extra cost on the Norwegian Epic. It also created a lounge area designed especially for solo travellers to socialize. These individual cabins have been so successful that NCL has decided to offer another 59 studios on the Norwegian Breakaway, which sets sail in May 2013.

 CN_Voyageurs_Solos_image1

Source: Norwegian Cruise Lines, Studio for solo cruise traveller

Tour operators like Singles Travel International have created a social network where solo travellers of all stripes can do things like share their interests, favourite activities and destinations visited and meet potential travel partners. Airlines such as Air Baltic, KLM and Malaysia Airlines and new applications (SeatID,

CN_Voyageurs_Solos_image2

Planely, Facebelt) enable solo travellers to select a seatmate based on their social network profile. Others, like Maiden Voyage, are a network of for female business travellers who would like to network and socialize at their destination. How will you take steps to attract this clientele?

 

Sources:

– Fox, Jena Tesse. “Travel for One” Travel Agent Central, February 15, 2012.

– Laesser, Christian, Pietro Beritelli and Thomas Bieger. “Solo travel: Explorative insights from a mature market (Switzerland),” Journal of Vacation Marketing, Vol. 15, no. 3, p. 217- 227.

– Légaré, Odile. “Perspectives démographiques 2006-2056 et logement: un aperçu” Habitation Québec; Le bulletin d’information de la Société d’habitation du Québec, Vol. 4, no. 4, Summer 2010.

– Lenhart, Maria. “Solo Travel is booming and suppliers are responding” Travelmarketreport, October 20, 2011.

– Office of Travel and Tourism Industries. “Profile of U.S. Travelers Visiting Overseas Destinations: 2011

– Statistics Canada. “Canadian households in 2011: Type and growth. Families, households and marital status, 2011 Census of Population” September 2012.

– Statistics Canada. “International Travel Survey” and “Travel Survey of Residents of Canada,” 2007 to 2011.

 
  • Elizabeth Avery

    Having just launched SoloTrekker4U.com on Dec. 12, 2012, we were very pleased to find your insightful article. We connect solo travelers with top hotels/tours at attractive prices. I personally am a long time fan of the Chateau Frontenac and have many fond memories or my travels to Quebec City.

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