Who we are

The Tourism Intelligence Network is an organization devoted to strategic information-gathering in the field of tourism. It was launched on January 30, 2004, by the Transat Chair in Tourism at the Université du Québec à Montréal (UQAM) School of Management, with the financial support of Canada Economic Development – Quebec Regions and Tourisme Québec. 

OUR MISSION 

Locate, gather, analyze and distribute value-added information to enhance the Quebec tourism industry’s competitiveness and help its decision-makers develop forward-looking strategies.

On the lookout for both potential opportunities and pitfalls, our team of analysts gathers strategic intelligence to help Quebec businesses find innovative ways to develop, manage and market their products and services.

Intelligence is gathered constantly and with a long-term perspective. The findings of this research are published as they are compiled, in the form of short articles posted on the Network's site as well as through its bimonthly newsletter and Facebook and Twitter accounts. Analysts consult a variety of information sources: databases, surveys, studies, reports, specialized magazines, conferences, etc. The Network also occasionally calls on the expertise of recognized experts and contributors from various fields of tourism.

In addition to producing and distributing analyses, the Network engages in other activities aimed at helping tourism businesses with their decision-making:

  • Lectures and conferences
  • Contributions to Transat Chair in Tourism research activities
  • Mandates to gather information in specific fields 
  • Responses to information requests from the media and tourism stakeholders

 

Our team
Paul Arseneault
Marc-Antoine Vachon
Louise Collignon
Claude Péloquin
Maïthé Levasseur
Claudine Barry
Nadège Domergue
Kate Germain
Aude Lenoir
Chantal Neault
Amélie Racine

Paul Arseneault

Holder

Holder of the Chair in Tourism, Paul Arseneault is also director of undergraduate programs, tourism and hotel management, and a professor of tourism and business management in the Department of Urban Studies and Tourism at the UQAM School of Management (ESG UQAM).

He holds a PhD in Business Administration from the School of Tourism and Hospitality Management of the University of Angers (ESTHUA). His teaching and research focus primarily on organizational strategy, the development of tourist destinations and organizations, and the political and administrative framework surrounding the tourism industry.

Having consulted for many private companies, tourism associations, regional associations and government bodies, Mr. Arseneault is currently a member of the board of directors of the Olympic Installations Board.

An excellent communicator and educator, he is regularly in demand as a guest speaker, group leader and trainer. He is often interviewed by national media, both print and electronic, about current trends in tourism.

Marc-Antoine Vachon

Co-holder

Marc-Antoine Vachon has been a professor in the ESG UQAM Department of Marketing since 2009. His areas of interest are tourism services and destination marketing, performance indicators, inter-organizational collaboration and sales promotion. A lecturer from 2006 to 2009, he worked with Mr. Bernard Landry on courses in international management as well as various consulting mandates. Holder of a PhD in Business Administration (Marketing) from the joint PhD program (Concordia-HEC-McGill-UQAM) since 2012, he has been interested in tourism since beginning his doctoral studies. His dissertation on the antecedents of inter-organizational collaboration performance in tourism was approved by UQAM, with no changes, earning an evaluation of Highest Distinction.

Mr. Vachon has extensive teaching and research experience and has headed the Transat Chair in Tourism scientific committee since April 2015. Some examples of this experience are his many publications and contributions to scientific journals, the 2014 publication of a book on new marketing, and numerous presentations at academic conferences, both national, such as the Administrative Sciences Association of Canada (ASAC) Conference – Tourism and Sport Management Division, and international, like the Advances in Hospitality and Tourism Marketing & Management Conference. 

He has won several academic awards and honours, notably at the 2011 and 2012 Jeux du Commerce, and was a Highly Commended Award Winner at the Emerald Literati Network 2009 Awards for Excellence for an article published in the International Journal of Bank Marketing.

Louise Collignon

Business Planning and Development Manager

A 1985 graduate of UQAM, Louise Collignon has over 20 years of experience in the field of tourism, having worked in private companies, the public sector and with associations, notably Tourisme Montréal, Transat Holidays and the Association of Canadian Travel Agencies. Throughout her career, she has developed excellent organizational skills and excels at optimizing human and financial resources.  She is also known for her expertise in objective-based strategic and policy planning.

Claude Péloquin

Director of Studies

As the Director of Studies with the Transat Chair in Tourism, Claude Péloquin has 18 years of experience in the tourism industry. His primary areas of experience are the distribution network and electronic merchandising of travel as well as outdoor-adventure tourism. An active member of the Chair in Tourism since 1996, Mr. Péloquin has worked on many research projects relating to the tourism industry. He also participated in the launch and early operation of the Tourism Intelligence Network.

His topmost research projects have concerned winter tourism, cruises, coach tours, animal parks and aquariums, eco-tourism, adventure tourism, pleasure boating, cross-country skiing and diverse market and benchmarking studies. He has dual degrees in Tourism and Hotel Management and Business Administration, with a concentration in finance.

 

Maïthé Levasseur

Assistant Director

Maïthé Levasseur has worked in the tourism industry since 2000, as a consultant for Le Groupe DBSF as well as for membership organizations. Holder of a BA in Tourism Management, she has taken part in many planning exercises in the fields of product development, marketing and organizational restructuring for a variety of Quebec tourism-based businesses.

Claudine Barry

Analyst

Having earned a BA in Urban Planning from the Université de Montréal, Claudine Barry then completed a BA in Tourism and Hotel Management at UQAM in May 2001. She joined the Chair in the fall of 2001 as part of an international work-study placement.

Her research projects have looked at tourism and entertainment, bicycle touring, golf tourism and camping. In September 2007, she also began working for the Tourism Intelligence Network as an analyst, focussing on a variety of topics like urban tourism, resort and outdoor tourism, marketing and human resources.

Nadège Domergue

Researcher

Nadège came to Montreal in 2009 to begin her master's in Tourism Development, after having studied territorial development and destination marketing in Paris.

Conscious of the new issues raised by a global economy and aware of best management practices, her focus as a researcher naturally turned to innovative and sustainable methods, tools and products. Since joining the team, she has been happy to provide quality strategic intelligence to help tourism-based firms achieve their objectives.

Kate Germain

Researcher

Kate joined the Chair in 2005 to conduct the economic and financial analysis of Quebec ski areas, a study that she now produces every year. A contributor to several research mandates, she specializes in coordinating surveys taken in the nordic tourism sector.

Having earned a BA in Tourism Management, she is now completing an MA in Environment. Drawing on her professional and academic expertise, she has played an active role in a study on climate change and outdoor tourism since 2010. At the same time, she writes articles for the Tourism Intelligence Network about nature-based trends, products and accommodations, as well as sustainable management models in organizations and communities.

Aude Lenoir

Analyst

Aude Lenoir has an MA in Tourism with a specialty in Hotel Management from the University of Angers in France. She has worked for travel agencies, hotels and cruise companies in several tourist regions of France and Quebec.

Her university studies, partially completed in Montreal, led her to write a thesis on the city's culinary festivals. She joined the Chair team in October 2010, after working as a supervisor at the InterContinental Hotel in Old Montreal. She has participated in several market research projects and is currently researching tourist casinos and the tour operator industry. She is also developing a keen interest in the accommodations sector and distribution network.

Chantal Neault

Analyst

Chantal Neault has worked in the tourism industry for many years, primarily in the fields of strategic planning and marketing. Holder of a BA in Tourism Management and Development from UQAM with a specialization in Marketing, she began her career as a research officer for the Quebec Ministère du Tourisme, where she was in charge of strategic planning for the tourism sectors of hospitality, training and customer service. In addition, she coordinated the creation, implementation and maintenance of a marketing information system at the Ministère.

After a stint as a copywriter for the Société des casinos du Québec, she worked as a consultant for the Transat Chair in Tourism for five years, contributing to several strategic studies on various tourism-related sectors: cruises and tours, charter bus transportation, winter tourism, water sports and consultation mechanisms. She has been a part of the team at the Tourism Intelligence Network from its inception, in the spring of 2004.

Amélie Racine

Analyst

For the past 10 years, Amélie Racine has held positions that have enabled her to become familiar with various aspects of the tourism industry: marketing, communications, research, event management and entrepreneurship. With a BA in Tourism Management, she first began working for the Tourism Intelligence Network in 2005, as part of a study on bicycle touring in Switzerland, Germany and the Netherlands.

Amélie Racine has worked for the Network as an analyst since 2010, focussing primarily on cultural, sustainable and urban tourism, while also taking an interest in information technologies, innovation, major tourism trends and consumer behaviour.

Field-specific monitoring

Field-specific monitoring:

As time goes by, the tourism industry is increasingly grasping the usefulness and relevance of business intelligence and with it, the expertise of the Transat Chair in Tourism’s Tourism Intelligence Network of UQAM’s École des sciences de la gestion. Among other things, it translates into a growing demand for dedicated monitoring.

Monitoring projects in progress:

Ministère du tourisme – St. Lawrence River
Ministère du tourisme – Winter tourism
Ministère du Tourisme – Nordic tourism
Ministère du Tourisme – Festivals and events
Sépaq - Société des établissements de plein air du Québec – Tourism trends
Transat A.T. – Competitive environment