Tourisme Intelligence
THE Quebec source for information on global trends in tourism

Tags: branding, classifications, DMO, environment, Issues, Management, travel-behavior, Trends

Welcome to the jungle of quality labels and certification programs! There is certainly a lot to choose from. Are these marks of recognition a sign of quality, a guarantee of success or simply a marketing tool? Do travellers care about them and can they distinguish among them? The following article explores many of these questions [...]

Tags: baby-boomers, branding, children, demography, economy, emerging-markets, Internet-behavior, purchase-behavior, segmentation-strategies, youth

A recent development in marketing has been to define a new customer segment: “tweens” or preteens. While young people ages 9 to 14 are no longer children, they are not yet teens, either. With surprising purchasing power and influence on a variety of family decisions, they are an attractive market. Although manufacturers have recognized the [...]

Tags: airport, branding, distribution-network, Europe, leisure, pricing, promotion

This article aims to discuss some of the challenges and opportunities that are faced by airports when adopting a leisure-orientated marketing mix in order to attract leisure carriers (e.g. charter, low-cost or niche regional carriers) for tourism. The format of the article is structured in a way that considers each of the four elements of [...]

Tags: branding, coaching, customer-experience, customer-service, employee-retention, important-role-of-tourism, indicators

The tourism industry is one sector in which the human element is absolutely vital to delivering the promised brand “experience” the customer expects. This is particularly true in the hotel industry. Employees – who really should be called “front-line ambassadors” – usually handle the initial contact between customers and the organization; these individuals make the [...]