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Management

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Urban creativity in the spotlight!

10 February 2012 Written by: Claudine Barry

Over half of the world’s population lives in urban areas. By the year 2050, this percentage is expected to climb to 70%, while in North America alone, it will reach 90%! City-dwellers are already exposed to a dizzying array of options when it comes to recreational activities, entertainment, socializing and experiences of all kinds. Harbour [...]

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Your Visitors are Taking Environmental Action? Reward Them!

23 April 2010 Written by: Julianna Priskin

To stimulate demand for sustainable tourism, there may be a greater need for financial incentives for consumers and businesses. Small businesses might especially benefit from financial incentives for implementing operational changes that lead to net resource conservation from measures such as rebates and tax breaks. If the savings were passed onto consumers, it might lead [...]

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Want to be cutting‑edge? Try online recruiting!

6 December 2007 Written by: Michèle Laliberté

A powerful combination of human resources, brand image, Web 2.0 and technology, Recruiting 2.0 will turn you into a top-notch recruiter! Find out more about this phenomenon and learn how to take advantage of new trends that are leaving traditional methods in the dust. The Internet can be used for more than simply planning your [...]

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Understanding the certification jungle

13 August 2007 Written by: Michèle Laliberté

Welcome to the jungle of quality labels and certification programs! There is certainly a lot to choose from. Are these marks of recognition a sign of quality, a guarantee of success or simply a marketing tool? Do travellers care about them and can they distinguish among them? The following article explores many of these questions [...]

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Putting HR and tourism in context

14 February 2007 Written by: Michèle Laliberté

Understanding the environment in which tourism is evolving will help us understand the challenges facing human resources, for owners, managers and employees. However, when human resources issues themselves are in the midst of dramatic change, everyone in the industry is impacted. The world is changing: society is changing, tourism is changing, tourists themselves are changing, [...]

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