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Management

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Clients and employees: Treat them the same!

2 October 2006 Written by: Michèle Laliberté

Though managers move heaven and earth to create a memorable experience for their customers and encourage brand loyalty, what do they do for their employees? As a matter of fact, they should be doing the same thing. In today’s world, human resource management is a considerable challenge with a complex set of issues. Managers should [...]

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Recruiting tourism workers: The time is now!

2 February 2006 Written by: Michèle Laliberté

The declining number of available workers in the labour force is becoming even more of a concern because tourism is not the only economic sector facing a labour shortage. This creates fierce competition; we are entering the era of the competitive labour market. Businesses must build reputations as desirable employers and think of their high [...]

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Simplified pricing in the airline industry

11 November 2004 Written by: Michèle Laliberté

In an article in USA Today, Joe Brancatelli urges the «Big Six» in the US (American, Continental, Delta, Northwest, United and US Airways) to simplify their fare structure as a way to resolve their financial woes. Railing against their stubborn refusal to change their archaic pricing structure, he cites the example of Ireland’s Aer Lingus [...]

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Global Megatrends Revolutionizing the Tourism Industry at the Dawn of the Third Millennium

12 August 2004 Written by: Michael Nowlis

Tourism Trends > The cruise industry will experience explosive growth. > An older, better-educated population in Europe and North America will increasingly seek ecotourism and cultural travel products. > “Slow cities” and “slow food” trends will expand from Italy to much of Europe. > London, New York, Sydney and Dubai will be the leading tourism [...]

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Global Megatrends Revolutionizing the Tourism Industry at the Dawn of the Third Millennium

12 August 2004 Written by: Michael Nowlis

Tourism Trends The cruise industry will experience explosive growth. An older, better-educated population in Europe and North America will increasingly seek ecotourism and cultural travel products. “Slow cities” and “slow food” trends will expand from Italy to much of Europe > London, New York, Sydney and Dubai will be the leading tourism poles through the [...]

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