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13
May
2013
Written by:
Aude Lenoir

Ancillary revenues in the hotel industry

Mobile technology can help hoteliers increase their sales of ancillary products and services. Though ancillary products and services (add-ons) were first introduced by the airlines, they are also sold by hotels, though less often. As long as hotels have the tools to promote such sales, there are numerous opportunities for increasing customer spending: fees for [...]

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SOS! My business is having a social media crisis!

April 16, 2013 Written by: Amélie Racine

Thanks to social media, information that used to take several hours or even days to reach the public can now be spread almost instantaneously. When a crisis sets alarms bells ringing in today’s world, it’s impossible to ignore! A well-prepared crisis unit and an action plan to mitigate the impact and quickly get back to [...]

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The growing solo travel market

March 19, 2013 Written by: Chantal Neault

Solo travellers come in all different types and the Quebec tourism industry must adapt to attract this booming clientele. Although solo tourists obviously travel alone, they often travel in groups, as contradictory as this may seem. In fact, many travel specialists (tour operators and DMOs) are noticing that solo travellers wanting to experience new places [...]

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Evaluating the Quality of Digital Hospitality

February 26, 2013 Written by: Amélie Racine

Destinations the world over must adapt their practices to the changing behaviours of their clients with ever-evolving technological needs. A study done by TCI Research shows that traveller satisfaction with the quality of digital hospitality is at the level of “acceptable,” but just barely. Will destinations be ready to properly meet client expectations in 2013? [...]

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Using Technology to Measure Tourist Traffic (Records of 2012 Symposium)

October 25, 2012 Written by: Claudine Barry

Measuring visitor traffic and profiles at tourism destinations was the focus of discussions at the Symposium of the Transat Chair in Tourism of UQAM’s ESG, which took place last September in Montreal. Some destinations give their tourists GPS sensors and mobile applications so that movements, habits, and impressions can be tracked during their stay. Others [...]

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Community Based Tourism Gives Sustainability a Local Flair

August 18, 2012 Written by: Rachel Dodds

Recent growth and popularity has made sustainable tourism better known and has lead to the introduction of many addition alternative forms of tourism that focus on the social and environmental pillars of sustainability. One of these forms of alternative tourism is CBT (community based tourism) and is characterized as “being local and managed by the [...]

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